Job Description:
SUMMARY/POSITION OVERVIEW
This job contributes to the success of the CrossRidge Café by
ensuring service and Cafe standards are met. This is accomplished by
providing customers with prompt service, quality beverages and
products. CrossRidge Café customers should experience a friendly,
upbeat and clean atmosphere.
PRIMARY DUTIES & RESPONSIBILITIES
- Develops enthusiastically satisfied customers all of the time
- Welcomes and connects with every customer
- Discover customer needs and appropriately suggests product with
every customer to enhance service
- Responds to customer needs while demonstrating a Christ-like attitude
2. Provides quality beverages and food consistently for all customers
- Prepares Café beverages according to standards
- Prepares and serves foods, such as muffins, bagels, soups,
sandwiches, etc.
- Follows health, safety and sanitation guidelines for all product
3. Maintains Quality Café operations
- Follows Café policy and procedures for operational flow at each station.
- Follows standards for merchandising, stocking, rotating and
storing products
- Clean kitchen, service and seating areas, sanitize work area,
utensils and equipment
- Presents oneself professionally
4. Contributes to Café profitability
- Follows cash handling procedures and cash register policies
- Follows inventory stocking and recording guidelines
- Contributes to Café goals for increasing sales and improving profits
5. Takes responsibility to learn all aspects of the barista position
- Ensure exceptional Café experiences for customers through
exceptional service